By using Proteneo, you agree to these Terms, the Privacy Policy, and the Medical Disclaimer. If you don't agree, please don't use the app.
What Proteneo is: a personal wellness-tracking tool. You record information about yourself: your own treatment items and administration records, completed lab draws, schedules, reminder records, workouts, nutrition, weight, and wellness check-ins.
Proteneo does not give medical advice, make treatment decisions, recommend, prescribe, diagnose, monitor, or clinically interpret your records. It applies to your records only what you enter. It can perform descriptive arithmetic, classify entries against a saved schedule, and display charts, trends, and comparisons between time windows. Those displays describe the stored inputs; they do not determine cause, safety, significance, or what you should do. You are the only actor. See the Medical Disclaimer.
Eligibility: you must be at least 18 years old to use Proteneo, and the information you enter or import must be your own (unless you have authorization to record someone else's).
License: we grant you a personal, non-transferable, revocable license to install and use the app on your own devices, for your own personal wellness tracking.
Accounts: there is no Proteneo account and nothing to sign into. There is no Proteneo/MFS-managed health-data server or sync today. Android cloud Auto Backup is disabled. Some Android 12+ manufacturer device-to-device flows may still move app files despite that setting; Proteneo does not support or promise that as recovery. iOS backup or device transfer may separately preserve app data according to platform behavior and settings, but it is not a promised recovery path. If we add optional cloud sync later, we'll update these Terms first.
Acceptable use: don't use the app unlawfully, don't try to access our systems or other users' data, don't reverse-engineer the app, and don't enter or import another person's information without their authorization.
Reminder records: the first release stores reminder records but does not request notification permission, schedule OS alerts, obtain a push token, or operate a notification backend.
Subscription: Proteneo is sold by subscription in the United States only, through the Apple App Store or Google Play. There are two plans, monthly and yearly, and the price is the one your store shows before you subscribe. Each plan starts with the store's 14-day free trial for a store account the store says can still have one; a store account can have one free trial, on either plan. A free trial turns into a paid subscription when it ends unless you cancel at least 24 hours before then. Your store account is charged when the free trial ends, or when you subscribe if no free trial applies, and then at each monthly or yearly renewal.
Your subscription renews automatically at the then-current price, each month or each year, until you cancel. To stop the next renewal, cancel at least 24 hours before the free trial or the current month or year ends. Cancel in your store's subscription settings; Settings in the app has a button that opens them. Deleting the app does not cancel a subscription, and cancelling does not delete your records. We may change subscription prices from time to time; where we do, we will give you advance notice through the App Store or Google Play and, where required, obtain your consent before the new price applies, and you may cancel before renewing at the new price. Payments, renewals, and cancellations go through your store. Refund eligibility and requests are governed by the applicable store's policies and by law.
What a subscription covers: logging new dated entries (a weigh-in, a food, a treatment record, a workout, a check-in, or a completed lab draw) needs an active free trial or subscription. Without one, you can still view, correct, delete, export and back up your records, and restore a backup. Before you subscribe, you can explore the app with sample data; what you log there is not kept. If a free trial or subscription ends, we delete nothing: your records stay on your device. A subscription belongs to the store account it was bought with; on another phone signed in to that account, Settings can restore it.
Payment problems: if a renewal payment fails, the store retries it. On the App Store, when a paid renewal fails, the subscription stays active for up to 16 days while Apple retries; this does not apply when the first charge after a free trial fails. On Google Play, when a renewal fails, the subscription stays active for up to 7 days on the monthly plan or 14 days on the yearly plan, and then it is put on hold. While the subscription stays active, you can keep logging. While the store retries a payment without keeping the subscription active, or during a hold, logging new entries pauses until the payment goes through; your records stay available.
Billing: the store takes your payment, and Proteneo never receives your card or other payment details. RevenueCat, Inc. manages subscriptions for us. RevenueCat may process the anonymous App User ID; purchase, subscription, product, entitlement, transaction-history, and status information; Apple receipt file or Google purchase token; last-seen/activity timing; device type/OS; locale/currency; and network/IP metadata for billing functionality and its provider analytics/dashboard. Proteneo sends RevenueCat no health or wellness record and uses no custom RevenueCat login or customer-attribute API, and we use no outbound RevenueCat analytics integration. See the Privacy Policy.
Your data: you control the wellness data you enter. It stays in encrypted local storage, and none of it travels through MFS infrastructure through the routine app path. A separate email or attachment you deliberately send to support/privacy is handled as described in the Privacy Policy.
You may prepare and share a PDF or interactive HTML report or create a portable JSON backup. Reports are plaintext outside the encrypted record store and remain in app-owned document storage until deleted or pruned. Each generation uses a collision-safe unique same-day filename and does not replace an existing retained report while materializing the new one. Exact output readback occurs before sharing and source cleanup. Proteneo attempts to keep the 10 most recent report files, but cleanup, migration, or filesystem failures can leave more. A materialization failure never overwrites or deletes an earlier retained report. Cap pruning can remove calculated oldest excess reports before a later failure; unverified pruning or cleanup is reported.
The plaintext JSON backup is a portable subset, not every app or device record. It includes portable local records and preferences. It excludes per-install legal/setup state, device-bound cache/connection and recovery state, stored report files, and store/RevenueCat records. A successfully completed restore fully replaces that portable record subset rather than merging it. Restore does not delete retained Past exports, backups, or recipient copies. Clear all data first performs the bounded Proteneo-owned temporary-file and app-retained report cleanup. If a cleanup step reports a problem, app records remain in place; a file removed before that failure remains removed. Only after those cleanup steps report success does the app start its journaled clear of the clearable Proteneo record. Files or copies stored elsewhere remain outside that action. Uninstall is controlled by the platform and does not run Proteneo's in-app cleanup. Its exact effect on app storage is not promised. Choose carefully where you keep and share files.
No warranty: the app is provided "as is," without warranties of any kind. Descriptive arithmetic, schedule classifications, macro targets, calorie estimates, adherence rates, trends, and time-window comparisons may contain errors. Formula-derived values are estimates and are not clinical interpretations.
Limitation of liability: to the maximum extent the law allows, we are not liable for indirect, incidental, or consequential damages. Our total liability for any claim is limited to the greater of what you paid us in the past 12 months or $100.
Termination: you can stop using the app anytime. To stop paying, cancel your subscription in your store's subscription settings. Clear all data uses the fail-closed cleanup and journaled record-clear sequence described above while preserving per-install/setup preferences described in the Privacy Policy. Uninstall is platform controlled and does not run that in-app cleanup. Clear cannot reach user-held originals or recipient copies stored outside the app. Uninstall's exact effect on app or platform-managed storage is not promised. Neither action cancels or deletes store or RevenueCat billing records, and there is no Proteneo account to delete.
Governing law: Texas, USA, with venue in Travis County. Before filing a claim, please contact us and try to resolve it informally for at least 30 days.
Changes: we may update these Terms. Material changes will be announced in-app, and the app asks you to accept the updated Terms before you continue.
Contact: support@multifactorsolutions.net MultiFactor Solutions, LLC · 7310 Menchaca Rd, #150091, Austin, TX 78715